We ship every Vault & Hide jacket from our Karachi facility to 62+ countries worldwide using DHL Express and FedEx International. This page covers everything — transit times by country, costs, customs, packaging, and what to do if something goes wrong.
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62+
Countries we deliver to
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3–7
Business days transit, most destinations
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Free
On orders over $150 USD to most countries
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DHL & FedEx
Industry-leading express carriers
Estimate your delivery
Select your destination and order type to see transit times and shipping costs
From order to door
Total delivery time = production time + transit time. Both are shown clearly here.
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Order placed
Day 0
Confirmation email immediately
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Production & QC
Days 1–4 (standard) Weeks 4–8 (bespoke)
47-point QC check
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Dispatched
Day 2–5 (standard)
Tracking number emailed
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Delivered
+3–7 business days transit
Signature required
Production time and transit time are independent. We dispatch within 2–4 business days for standard in-stock orders. If an item is out of stock, you will be notified immediately and given the option to wait, substitute, or cancel with a full refund. Bespoke orders have a 4–8 week production window confirmed at order acceptance.
Shipping carriers
We use three carriers depending on destination, urgency, and order size.
Primary carrier
DHL Express Worldwide
Our default carrier for all retail and small wholesale orders. Door-to-door with full real-time tracking, customs clearance support, and delivery to 220+ countries from our Karachi hub.
✓ 3–7 business days to most destinations
✓ Full tracking from pickup to delivery
✓ Proactive customs clearance support
✓ Signature required on delivery
✓ DHL On Demand Delivery (reschedule/redirect)
Express option
FedEx International Priority
Used for time-critical orders and select markets where FedEx offers faster transit. Particularly strong for next-day and 2-day delivery to the US and Gulf states.
✓ 2–5 business days, priority routing
✓ Fastest option for US East Coast
✓ Full tracking and signature required
✓ Available at checkout for eligible destinations
Economy option
Pakistan Post EMS
Our budget-friendly option for price-sensitive markets. Full tracking via Universal Postal Union network. Longer transit but significantly lower cost — suitable for non-urgent orders.
✓ 7–14 business days typical transit
✓ Tracked via UPU network
✓ Lower cost — suitable for budget orders
✗ Not available for all destinations
Delivery times by country
Transit times from dispatch — add 2–4 business days production for standard orders.
Country
DHL Express
FedEx Priority
EMS Economy
Free shipping
Customs notes
Showing all 38 destinations
Shipping costs
Shipping costs are calculated at checkout based on your destination country, order weight, and selected carrier. The table below shows standard rates for a single leather jacket (approx. 1.2–1.6kg packaged).
Region
DHL Express
FedEx Priority
EMS Economy
Free threshold
Free DHL Express shipping applies automatically at checkout when your order value meets the threshold for your destination. No code needed. Thresholds are set in USD and converted at today's exchange rate at checkout.
How we package your order
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Branded outer box
Vault & Hide rigid gift box — 100% recycled cardboard, reusable by design. Reinforced double-wall construction for international shipping.
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Acid-free tissue paper
FSC-certified, fully biodegradable. Wrapped directly around the jacket to protect the leather surface. No polybags — eliminated in 2022.
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Documentation pack
Certificate of Authenticity, leather care card, and size guide insert included with every order. Customs documentation attached externally for international shipments.
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Authentication tag
Tamper-evident QR authentication tag applied to the inner seam of every jacket. Scan to verify leather grade, tannery, and production details.
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Outer shipping box
Plain, unbranded outer shipping carton for international orders — the branded box sits inside. Does not reveal contents to couriers.
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Insured shipment
Every order is declared at full value for customs and insured during transit. In the unlikely event of loss or damage, we initiate a carrier claim immediately.
Customs, duties & import taxes
Vault & Hide ships from Pakistan. Orders delivered outside Pakistan may attract customs duties, import VAT, and handling fees charged by the destination country's customs authority. These charges are set by governments — not by us — and vary significantly by country.
Customs duties and import taxes are not included in our product prices or shipping charges. They are collected by your local customs authority on delivery. We cannot predict, calculate, or cover these charges on your behalf. Please check your country's import rules for leather goods (HS code 4203.10) before ordering.
Country
De minimis threshold
Import VAT / GST
Typical leather jacket duty
Notes
United Kingdom
£135 (no duty below)
20% VAT on full value
0–12% (UK-PK trade deal)
DHL collects VAT on delivery for orders over £135
European Union
€150 (no duty below)
20–25% VAT (varies)
3.7–4.8% (MFN rate)
DHL typically advances payment and invoices you
United States
$800 (no duty or tax below)
No federal VAT
0–6% depending on leather type
Most single-jacket orders fall under the $800 threshold
Canada
CAD 20 (informal entry)
5% GST + provincial tax
11–18% on apparel
CPTPP agreement may reduce rates — check CBSA
Australia
AUD 1,000 (LVT threshold)
10% GST on all imports
5% average
GST collected at checkout by us for orders over AUD 1,000
UAE
AED 300
5% VAT
5% customs duty
Typically fast clearance via Dubai hub
Saudi Arabia
SAR 1,000
15% VAT
5% customs duty
GAZT collects VAT — DHL may advance
Japan
¥10,000 (~$65)
10% consumption tax
10–13.4%
Japan customs can be slow — allow extra days
Singapore
SGD 400
9% GST on all imports
0% (Singapore free port)
Only GST applies — no additional duty on leather
Norway
NOK 350
25% MVA
5.6% duty
Total landed cost can be significant — budget accordingly
We declare all shipments at full and accurate value. We do not under-declare, mark as gifts, or reduce customs values — this is customs fraud and we will not do it regardless of how you ask. Our export credentials page has the full HS code list for all product types.
What happens if something goes wrong
Shipment delayed beyond estimated window
If your shipment has not been delivered within 3 business days of the estimated delivery date, contact us at [email protected] with your order number. We will contact DHL to investigate and provide an update within 24 hours.
Tracking not updating
Tracking gaps of 12–24 hours are normal during long-haul transit between hubs. If your tracking hasn't updated in over 48 hours, contact us and we'll raise a trace request with the carrier. Tracking pauses most commonly occur during customs clearance at the destination country.
Parcel marked delivered but not received
First, check with neighbours, building reception, or any safe place. DHL sometimes delivers to a neighbour or secure location and marks as delivered. If you genuinely haven't received it, contact us within 5 days of the marked delivery date — we'll raise a formal trace investigation with DHL. If confirmed lost, we'll reship or refund in full.
Parcel arrived damaged
Photograph the outer packaging and jacket immediately — before discarding any wrapping. Contact us at [email protected] within 5 business days with photos and your order number. We'll raise a DHL damage claim and arrange a replacement or full refund.
Refused or abandoned at customs
If a shipment is refused or held at customs and returned to us, we will refund the product cost minus any return shipping and customs handling fees we incur. Original shipping costs are non-refundable in customs-refusal situations. Review import rules for your country before ordering.
Shipping FAQ
If your order has not yet been dispatched, contact us immediately at [email protected] and we can update the delivery address. Once the parcel has been collected by DHL, address changes are managed through DHL's On Demand Delivery service — you will receive a link via email or SMS from DHL to redirect the parcel.
DHL Express does not deliver to PO boxes — a physical address with a recipient is required. We do ship to forwarding addresses, but we are not responsible for any loss or damage that occurs once the parcel has been received at the forwarding address.
We cannot guarantee a specific delivery date at the time of ordering. However, once your parcel is in transit, DHL's On Demand Delivery service allows you to specify a delivery date, time window, safe place, or neighbour delivery directly. You'll receive a link from DHL once your parcel is in their network.
Our standard list covers our most common destinations. DHL Express operates in 220+ countries — if your country is not listed, contact us at [email protected] before ordering and we'll confirm whether we can ship there. We add new countries regularly.
Yes — simply enter the recipient's address at checkout. The dispatch email and tracking go to the order email (yours), not the recipient. Add a gift message in the "special instructions" field at checkout. We will not include a price invoice inside the box for gift orders — just the Certificate of Authenticity and care card.
No. Free shipping covers the carrier cost of getting the parcel from our Karachi facility to the delivery address in your country. Customs duties, import VAT, and any handling fees charged by your local customs authority are entirely separate and remain your responsibility. These are government charges we cannot waive or absorb.
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Track your order
Enter your order number and email to see live tracking updates, carrier details, and your estimated delivery date.