We want you to love your jacket. If something isn't right — wrong size, change of mind, or a fault — this page explains your options clearly. We aim to make returns as straightforward as possible for customers in every country we ship to.
⏱
30 days
Return window from delivery
✅
Free
Returns on faulty or wrong items
💳
5–10 days
Refund to original payment method
✉
No form
Just email us to start a return
Start a return or exchange
Enter your order number and reason — we'll send a return authorisation within 24 hours
1
Submit your request
Enter your order number and reason below. You'll receive a return authorisation number within 24 hours.
2
Ship the jacket back
Pack securely using the original box if possible. Write your RA number clearly on the outer box. Ship using a tracked service.
3
Receive your refund or exchange
We inspect within 2 business days of receipt. Refunds are processed within 5–10 business days. Exchanges ship within 3 days.
Return policy
We offer a 30-day return window from the date of delivery on all standard (non-bespoke) orders. The 30 days begins when your jacket is delivered — not when you open the box or try it on. Contact us within 30 days and ship back within a further 14 days of receiving your return authorisation.
✅
Eligible for return
Unworn, unwashed, and in original condition
All original tags still attached to the jacket
Returned within 30 days of delivery
No perfume, body odour, or signs of use
Packaged securely — original box preferred
Authentication tag intact and unremoved
Accompanied by your RA number
✗
Not eligible for return
Bespoke and made-to-measure orders (see below)
Items showing signs of wear or use
Items with tags removed or authentication tag missing
Items with perfume, body odour, or marks
Items damaged by the customer after delivery
Items altered or repaired by a third party
Returns initiated after 30 days
We inspect all returned items within 2 business days of receipt. If a returned jacket does not meet the return conditions — for example, it shows signs of wear — we will contact you and return the jacket to you at your cost. We will not issue a refund on a non-qualifying return.
Am I eligible to return?
Check your jacket against our return conditions before you start the process.
Return eligibility checker
Tick every box that applies to your jacket.
The jacket has not been worn outside — only tried on indoors
All original tags are still attached to the jacket
The authentication tag on the inner seam is intact and unremoved
The jacket has no perfume, body odour, or any marks or stains
I am within 30 days of my delivery date
This is a standard order — not a bespoke or custom-made jacket
How refunds work
✉
Request submitted
Day 0 · RA number within 24h
📦
You ship back
Within 14 days of RA · Tracked service
🔍
We receive & inspect
Within 2 business days of receipt
✅
Refund approved
Confirmation email sent immediately
💳
Money back
5–10 business days to your account
What gets refunded
For change-of-mind returns, we refund the full product price. Original shipping costs are not refunded unless the return is due to our error. Return shipping costs are your responsibility for change-of-mind returns.
For faulty, damaged, or incorrectly sent items, we refund the full product price plus the original shipping charge, and we cover the cost of return shipping with a prepaid label.
Refund methods
Refunds are always returned to the original payment method. If your original card has expired or account closed, contact your bank — they can process the refund to your new account once it arrives from us.
Credit/debit card (Visa, Mastercard, Amex): 5–10 business days
PayPal: 3–5 business days
Klarna: credited back to your Klarna account — any remaining instalments are cancelled
Apple Pay / Google Pay: refunded to the underlying card, 5–10 business days
Store credit / Vault Rewards: credited instantly to your account
Refund timelines depend on your payment provider — we process our end within 2 business days of approving your return. Banks and processors then take a further 3–8 business days. If your refund hasn't arrived after 10 business days of our approval email, contact us and we'll provide your refund reference to share with your bank.
Exchanges
We offer free size exchanges on all standard orders within 30 days of delivery. The fastest way to exchange is to place a new order for your correct size immediately and return the original — this means you receive the replacement without waiting for us to receive and process your return.
1
Order your replacement
Place a new order for the correct size or style. You pay for the replacement now — you'll be refunded for the original when we receive it back.
2
Return your original
Submit your return request for the original order, citing "exchange" as the reason. Ship it back within 14 days of your RA number.
3
Receive your refund
Once we inspect and approve the original return, we refund the full product price to your original payment method within 5–10 business days.
Not sure what size to exchange for? Before you start the process, message our team on WhatsApp or live chat with your measurements. We'll confirm the right size for your build and the specific style — reducing the chance of a second return. We do this for free, every day.
Faulty, damaged, or wrong items
If your jacket arrives with a manufacturing defect, is damaged in transit, or is materially different from what you ordered, you are entitled to a remedy under our policy and under applicable consumer law. We resolve these situations as a priority.
⚠
Manufacturing defect
Stitching failure, hardware fault, lining separation, or material flaw discovered on arrival or within 12 months of delivery. Free repair, replacement, or full refund at your choice.
📦
Damaged in transit
Jacket damaged during shipping. Report within 5 business days of delivery with photos of the packaging and jacket. We raise the claim with DHL and arrange replacement or refund.
🔀
Wrong item received
Received a different style, colour, or size than ordered. Contact us with a photo — we'll dispatch the correct item within 3 business days and arrange free collection of the incorrect one.
📋
Not as described
Jacket materially differs from the product description — wrong material, significantly different colour, or missing features. Full refund including shipping, or free replacement.
For all of the above, email [email protected] with your order number, a clear description of the issue, and photos where relevant. We aim to respond and resolve within 2 business days. You do not need a returns authorisation number for faulty or incorrect items — email us first and we'll coordinate everything.
Bespoke & custom orders
Bespoke and made-to-measure orders are exempt from the standard 30-day return right under UK Consumer Contracts Regulations 2013 (Regulation 28(1)(b)) and equivalent EU law, because they are made to your personal specification. A 50% non-refundable deposit is taken at order to cover materials and production.
However, we do not leave bespoke customers without recourse. Our commitments for custom orders are:
If your bespoke jacket contains a manufacturing defect — faulty stitching, hardware, or material — we will repair or remake it at no cost.
If the finished jacket materially differs from the approved design proof — wrong colour, missing features, wrong material — we will remake it at no cost.
If we made an error in interpreting your measurements and the jacket does not fit as specified, we will alter it free of charge or remake it at a discounted rate.
If you provided incorrect measurements, we will work with you to find the best alteration solution — alterations are typically possible and charged at cost.
If your bespoke order has an issue, email [email protected] directly — our bespoke team handles these personally and outside the standard returns process.
International returns
We accept returns from all countries we ship to. International returns work the same way as domestic returns — the 30-day window, condition requirements, and refund process are identical. A few practical points:
Return shipping costs: For change-of-mind returns, return shipping is at your cost. We recommend using a tracked, insured service — DHL, FedEx, or your national postal service's tracked option.
Customs documentation: Mark the package clearly as "Return — Unsold Goods" on the customs declaration and declare the value as the original purchase price. Incorrect customs declarations can result in your package being held or taxed on re-entry to Pakistan.
Customs duties on the original order: Any import duties you paid to your local customs authority are not refundable by us. You may be able to reclaim them from your local customs authority as "returned goods relief."
Return address: Always use the address provided with your return authorisation number — do not send returns to our website address.
For faulty or incorrectly sent items, we provide a prepaid return label regardless of where you are in the world. You should never have to pay to return something that was our fault.
Returns FAQ
Email [email protected] with your order number and we'll reissue your RA number within 24 hours. Do not send a return without an RA number — packages without authorisation may be refused at our facility.
Yes. Partial returns are processed as separate items. Request a return for the specific order line you want to return and you'll receive an RA number for that item only. Refunds are processed per item returned.
Gift returns are handled slightly differently. Email us with a description of the item and — if you have it — the original order number or the giver's email. We'll verify the purchase and issue a return authorisation. Refunds go to the original purchaser's payment method; we can arrange store credit in your name as an alternative.
We consider late return requests on a case-by-case basis. If you're a few days outside the window and have a reasonable explanation, email us and we'll do our best to help. Returns more than 30 days late are unlikely to be accepted unless there are exceptional circumstances.
We strongly recommend using a tracked service for all returns. If a return is lost in transit, we cannot issue a refund without proof of shipment. If you used a tracked service and the parcel is confirmed lost by the carrier, share your tracking details with us and we'll work with you to resolve it.
Yes — you can return your jacket for a full refund and place a new order for any style. There is no obligation to exchange like-for-like. If the new style is a different price, you pay or receive the difference through the normal refund and purchase process.
✉
Email returns team
For return requests, exchanges, and faulty item reports. Include your order number and photos where relevant.